Frequently Asked Questions

Haven't worked with you before. Why should I trust you?


For the last 8 years, I’ve had the opportunity to work with some amazing and talented women who are taking the world by storm! Of course, it’s more than just designing amazing things for me. I love to see women win big, excel and crush their goals! I want you to not be good but GREAT! I am committed to bringing you a brand that you will believe in and be proud of.




How do I get started?


Start by filling out my contact form here AND read through this FAQ page. From there, we'll set up a call and chat to ensure we are a good fit.




How will we communicate during my project?


You will be given access to Trello, a project management program. All messages related to your project will be posted there. Never used Trello? Don't even worry about it, I got you!




I just need a _______ (logo, website etc.). Can you do that?


Of course, I can! But I'm sure you need more than that! My Brand Reboot Experience package includes web design, logo design and more. Although, I'm happy to put together custom quotes for special projects (note: investment minimum is $1,250).




How does the investment work?


Your project investment is broken down into 4 payments of $1,250 that will be paid during the 12 weeks we are together. The first payment of $1,250 is due to secure your spot on my calendar.
Please know, if you are not able to submit your payments on time, please let me know before the due date. Please note, this may delay the completion timing of your project.




What happens if I’m not happy?


I can assure you that you will be more than happy with your brand. :)




How many drafts and revisions do I receive?


While in the creative process, three rounds of revisions are allowed. After the included revisions, additional revisions will be $100 each.




What formats will I receive for my deliverables?


Logos are delivered in JPEG, PNG, PDF & EPS formats. Digital graphics are provided as JPEG or PNG, and are formatted and sized properly for use. Print-ready graphics are designed with the necessary bleed room.




Will you keep a copy of all of my files?


I do but I will create a Google Drive folder for all of your items.




Do you print deliverables?


I do not print deliverables. However, I am familiar with a few local printers in the Milwaukee area and do provide items print-ready. I've found this to work best for my clients as you can print as many quantities you need at your convenience. If your preferred printing company has special instructions for their print jobs, please let me know before we begin design work.




Will you send me the fonts you used?


In short, no. I own the licenses to the font files I use in your project. However, if you’d like to purchase these fonts, just let me know and I can get that sorted for you!




Will you send me the editable design files?


These files are not included in the project. But if you do want them, let me know and I’ll create a separate invoice for the cost of these files.




How do I contact you?


Easy! Book a complimentary meeting here or email me directly at brandy@brandyriley.com. I respond to all emails between 24-48 hours Monday - Friday.





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